Refund policy

Return & Refund Policy

Gilchrist Safety Solutions, LLC

At Gilchrist Safety Solutions, LLC, we stand behind the quality of the safety equipment and products we sell. Because many of our products are personal protective equipment (PPE) and life-safety equipment, certain return restrictions are necessary to help protect product integrity and end-user safety.

30-Day Return Policy

We accept eligible returns within 30 days of the original purchase date.

To be eligible for return, merchandise must be new, unused, unworn, unaltered, and in its original packaging, with all manuals, labels, accessories, components, and documentation included. Proof of purchase is required.

Products showing evidence of use, wear, installation, modification, contamination, damage after delivery, or missing components may not be eligible for return.

Return Authorization Required

All returns must be authorized by Gilchrist Safety Solutions, LLC before merchandise is shipped back.

To request a return, contact us at gilchrist.robert@gmail.com and include your order number, the product(s) you wish to return, and the reason for the return.

If the return is approved, we will provide return instructions and, when applicable, a Return Merchandise Authorization (RMA) number.

Do not return merchandise without prior authorization. Unauthorized returns may be refused, delayed, or returned to the sender.

Return Shipping

For standard returns involving correctly shipped, non-defective merchandise, the customer is responsible for return shipping costs.

If an item was shipped incorrectly by Gilchrist Safety Solutions, LLC, or arrives damaged or defective, please contact us promptly. Once the issue is verified, we will arrange an appropriate replacement, refund, or other resolution and will cover reasonable return shipping costs when a return is required.

Restocking Fee

Eligible non-defective returns are subject to a restocking fee of 25% of the product purchase price. The restocking fee will be deducted from the amount refunded.

Restocking fees will not be charged when the return results from an incorrect shipment by Gilchrist Safety Solutions, LLC or a verified defective or damaged product.

Non-Returnable Products

The following products are generally not eligible for return:

• Custom, personalized, logoed, embroidered, printed, or specially configured products
• Special-order or made-to-order products
• Clearance or Final Sale items when identified as such at the time of purchase
• Products that have been used, worn, installed, altered, modified, damaged, or contaminated
• Products missing original packaging, components, labels, manuals, or accessories
• PPE or life-safety equipment that has been deployed, subjected to a fall, impact, load, or other event that could affect its safety or integrity
• Single-use or consumable safety products that have been opened or used

Additional manufacturer-specific return restrictions may apply to certain products and will be disclosed when applicable.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly upon receipt. If your order arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible so we can evaluate the issue and make it right.

We may request photographs, product information, packaging information, or other reasonable documentation to process a damaged or defective product claim.

Refunds

Once an authorized return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method, less any applicable restocking fee or other authorized deductions. Original shipping charges are generally non-refundable unless the return resulted from our error or a verified defective or damaged product.

We generally process approved refunds within 5–7 business days after inspection of the returned merchandise. Your bank or credit card company may require additional time to post the refund to your account.

Exchanges

If you receive an incorrect, damaged, or defective product, contact us promptly. Depending upon availability and the circumstances, we may replace the product, authorize an exchange, or issue a refund.

For standard exchanges involving non-defective merchandise, please contact us for authorization before returning the original product.

Manufacturer Warranties

Certain products sold by Gilchrist Safety Solutions, LLC may be covered by a manufacturer's warranty, including products manufactured by Malta Dynamics and other manufacturers.

Manufacturer warranty claims are subject to the applicable manufacturer's warranty terms and are separate from this Return & Refund Policy. Gilchrist Safety Solutions, LLC will reasonably assist customers with manufacturer warranty claims when appropriate.

Contact Us

Questions regarding returns, refunds, exchanges, or warranty claims may be directed to:

Gilchrist Safety Solutions, LLC
Email: gilchrist.robert@gmail.com